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Our information pack includes news, features and case-studies about our courses, and how they can help you suucceed.
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5S Essentials
This course provides learners with a good basic knowledge of 5S; a Japanese management
productivity tool. 5S focuses on ensuring that the workplace stays clean and orderly, so that a
safer, more productive and pleasant working environment can be maintained.
Click here to download the PDF
5S Productivity Suite
This course provides learners with a good basic knowledge of 5S; a Japanese management
productivity tool aimed at process improvements and 'lean working'.
5S focuses on 'lean working', ensuring that the workplace stays clean and orderly, so that a safer,
more productive and pleasant working environment can be maintained.
Click here to download the PDF
Customer Care
Virtually everyone has had at least one experience of poor Customer Care, be it from rude or
unhelpful staff , undelivered promises, or something as simple as absence of an apology when
experiencing a delay.
Click here to download the PDF
Customer Excellence for Frontline Staff
This course has been produced in partnership with Liquid Voice and is designed for those
involved in improving customer service and implementing best practice across the business.
Click here to download the PDF
Data Protection at Work
This course will provide you and your workers with a general overview of the Data Protection
Act (DPA) and its implications in the workplace.
Click here to download the PDF
Driving For Work
Where driving is required for work, whether it is a regular part of your employment or a one
off situation, there are responsibilities for both the employer and the employee that must be
adhered to. These responsibilities are put in place to protect drivers and the people around them.
Click here to download the PDF
Equal Opportunities & the Law
All employers have a legal responsibility to promote equal opportunity in the workplace and
ensure their employment policy and employee behaviour does not contravene UK law.
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Equality & Diversity in the Workplace
Ask the question 'What is Equality & Diversity' and you will get a variety of answers. There is much
confusion, it is often obscured by myths and most people are wary of dealing with Equality
& Diversity issues for fear that they may do or say something wrong. This module is aimed at
making things clearer.
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Presentation Skills
With a little research and imagination, presentations can be lifted to an enjoyable, or perhaps
even amusing level. A well-structured presentation can create an environment in which the
audience is receptive. People retain more attention if they ate enjoying themselves and feeling
relaxed.
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Time Management
The module contains practical strategies which can be used to help overcome the most
common challenges to eff ective time management, and help learners to improve their
productivity and effi ciency.
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Capacity & Demand
The overall aim of this module is to give you a broad understanding of capacity and demand
and SPC (Statistical Process Control), as well as introductory knowledge of process capability,
variation and demand/queues.
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Continuous Improvement Techniques
This online training has been developed to provide learners with an understanding of the Kaizen
philosophy, in order to encourage the setting and continuous improvement of standards which
will improve productivity, safety and eff ectiveness while reducing waste.
Click here to download the PDF
Lean4Leaders
Lean is often described as an approach for providing products or services that a customer
requires on-time, of the right quality, at the right price, in the right amount, whilst meeting
budgetary constraints and continually reducing costs.
Click here to download the PDF
Lean Healthcare
The Lean Healthcare Overview is a practical introduction to Lean, the philosophy and the tools. It
is the best way to start learning about Lean.
Click here to download the PDF
Problem Solving
This course looks at a variety of tools to help individuals and teams solve both simple and highly
complex problems. Some of the tools are used in healthcare, while others are new to the field.
Click here to download the PDF
Process Flow Analysis (PFA)
Process Flow Analysis (PFA for short) is used to help fully understand the current condition of
any process. It draws upon waste elimination, value adding and visual management techniques,
to map out an accurate representation of the current processes used, to be able to then identify
areas for improvement activities.
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Dementia Awareness
This module aims to raise carers' understanding about the lived experience of a person with
dementia, looking at the person first and then exploring simple techniques to help keep the
person with dementia independent for longer.
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Dignity in Care
'Dignity' can be a diffi cult term to defi ne. This is because dignity means diff erent things to
diff erent people and can cover a wide range of topics. We believe that dignity is about ensuring
that people in care are treated with dignity and respect in adult social care whatever the setting.
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Manual Handling for Parents & Carers
Manual handling is moving anything where human force is required. The term manual handling
covers activities that involve lifting, carrying, lowering, pushing or pulling a load.
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Medication Awareness
This course aims to provide learners with the knowledge required to support the use of
medication in health and social care settings.
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Mental Capacity Act
The Mental Capacity Act is intended to assist and support people who may lack capacity and to
discourage anyone who is involved in caring for someone who lacks capacity from being overly
restrictive or controlling.
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Parental Mental Health
This e-learning course aims to increase awareness of the main issues surrounding mental distress
in parents and how this impacts upon their children. It is aimed at anyone who comes into
contact with children and young people during the course of their work.
Click here to download the PDF
Person-Centred Approaches in Adult Social Care Settings
This module has been designed to provide learners with the knowledge and skills required to
promote and implement person-centred approaches in adult social care settings.
Click here to download the PDF
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Safeguarding Adults (POVA)
This e-learning course looks at the issues relating to safeguarding adults including notable
drivers that have helped shape the UK's approach towards safeguarding adults.
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Safeguarding Adults
This course is suitable for workers in the health and social care sectors and has been mapped to
the CQC Common Induction Standards.
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Safeguarding Everyone: Protecting Children, Young People & Adults at Risk
This course will give you the knowledge and skills to ensure you can help safeguard everyone
you have contact with whilst carrying out your duties, not only those you are directly responsible
for.
Click here to download the PDF